SceneShift customer policies

MAKE THE SHOT.
KEEP IT RIGHT.

These rules protect the people in the frame, the work behind the footage, and the trust required to make a great scene.

Footage & templates

Only original, properly licensed, or customer-owned footage is eligible.
Do not submit studio film clips, TV scenes, music videos, copyrighted trailers, or third-party templates unless you can show that you have the rights to use them.
You are responsible for the rights in the footage and likeness you submit.
SceneShift’s service is not a license to use third-party intellectual property.

For Cinematic Spark, our target delivery is under 15 minutes after an eligible request is accepted. Timing is not guaranteed when review, queueing, or technical issues apply.
Where the product flow supports it, we provide private delivery and an expiring download.
We retain uploaded source media and final renders for up to 30 days after delivery, then delete them from active storage unless a longer retention period is legally required or you ask us to delete them earlier.
We do not use customer uploads to train public models or promote SceneShift without your separate written permission.

If SceneShift rejects your request before rendering because it violates these rules, we issue a full refund.
If an eligible paid render cannot be completed because of a SceneShift technical failure, we offer a rerender or a full refund.
Once an eligible render has begun, purchases are non-refundable except for a material delivery or technical failure.
Cinematic Spark includes one rerender for a clear technical defect—not a change of face, footage, concept, or template. Make the request within 7 days of delivery.
Director’s Cut includes one scoped revision. New creative direction or new footage is a separate order.

Blockbuster Pass provides five credits per monthly billing cycle.
Credits do not roll over and expire at the end of the billing cycle.
Cancellation stops future renewal. Access and remaining current-cycle credits stay available through the paid billing period.

SceneShift can refuse, cancel, or refund an order that violates these policies.
Before purchase, you must confirm that you have consent and the rights to all media you submit.

Your media

See our focused privacy and retention page for the same media-handling commitments in one place.